Online Banking / Mobile App Availability
In order to serve you better, Citizens Bank & Trust will be enhancing our systems to provide you with an improved customer experience, both in-person and online, beginning in July 2021.
While many of the changes will happen behind the scenes, there will be some brief disruptions. We would like to apologize in advance for any inconvenience this may cause and thank you for your patience. Be assured that our goal is to make these digital improvements as seamless as possible for you.
Our team will be happy to assist you throughout this process. Should you have any questions or need assistance before, during, or after the update, please contact us at 863-676-7631 or by email at ibank@www.citizens-bank.com
IMPORTANT KEY DATES!
THURSDAY, JULY 1:
Online Banking BillPay Service will be disabled on all devices from July 1 at 8:00 AM EST through July 11.
Access to BillPay will be removed during this maintenance period.
- All payments that have been set up prior to 8:00 AM EST July 1, with a payment “Deliver by” date up to July 8, 2021, will pay as usual.
- No new payment changes or new payments may be scheduled/input July 1 through July 11.
- BillPay Service will resume fully on July 12.
THURSDAY, JULY 8:
The Online Banking Enhancement Process will begin at 4:00 PM EST.
- Mobile app will be unavailable.
- Online banking will be unavailable.
- Anytime Bankline will be unavailable.
FRIDAY, JULY 9:
Bank offices are open regular operating hours. Should you have any questions or need assistance, please visit any of our 14 Citizens Bank & Trust offices or contact us at 863-676-7631.
SATURDAY, JULY 10 & SUNDAY, JULY 11:
All Bank Offices Closed (no Saturday drive-thru service)
MONDAY, JULY 12:
At 8:00 AM, online banking will be available. Customers can also download the new mobile banking app and enjoy the newly enhanced system.*
*Some services may not be available on July 12, 2021, but will be accessible shortly thereafter.
Special Information for Online/Mobile customers
| Account Feature | Date of Change | Important Change | Customer Action Required | Additional Information |
|---|---|---|---|---|
| Online Banking | Beginning at 4:00 PM EST on July 8, Online Banking will not be available. Service will resume on July 12 at 8:00 AM EST. | Account login information will be reset. The appearance of online banking and how you navigate the web pages will change. | On July 12, customers may login using their current user ID. Users will be prompted to enter the last four digits of their SSN to establish a new password. | Transaction history for the last 90-120 days will be available, with additional history loaded after initial sign on. Account holder must login twice within the first 60 days after the system update. |
| Mobile app | Existing app on both Apple and Android platforms will disable at 4:00 PM EST on July 8. Please review BillPay changes, as these will also change on the mobile app. | Installation of new app, Citizens Bank & Trust FL, will be required. | The new app will be available for installation on July 12. Customers may search for the app in the Apple App Store or Google Play Store. Links are also located on the bank website at www.citizens-bank.com. | |
| BillPay | BillPay Service through Online Banking will be unavailable from July 1 through July 11. Access to BillPay will be removed during this maintenance period. Your bills will continue to pay during this time. |
|
All payments that have been entered prior to July 1 will pay as usual. | |
| E-bill | E-bills, both to view and pay within online banking, will disable on July 1. |
|
Re-enrollment process for e-bills can begin on July 12. Customer should contact each e-bill payee to re-enroll. | |
| Check Register Categories | Check register categories will not be retained. | Customers should download check register category history prior to July 8, 2021. | Check register categories can be set up after login on July 12. | |
| Internal Transfers/ Regular Principal & Interest Loan Payments | Internal transfers and loan payments will continue as usual. No action required. | Examples of internal transfers would include transfers from checking to savings. | ||
| Principal-Only Loan Payments | Online Banking Enhancement Process requires this to be set up again. | On or after July 12, principal-only loan payments should be set up again. | ||
| External Transfers | Online Banking Enhancement Process requires this to be set up again. | Examples of external transfers would include the transfer of funds to another financial institution. | ||
| Electronic Statements | All accounts will receive two (2) statements in July. The first statement ending date will be July 8. The second statement will close at the end of the current statement cycle. | No action required. | Customers currently signed up to receive electronic statements will continue to receive statements in this format. No additional action needed. | |
| Should you have any questions or need assistance before, during, or after the update, please contact us at 863-676-7631 or by email at ibank@www.citizens-bank.com | ||||
Easy Access
Our Mobile Banking Services provide 24/7 access to your Citizens Bank & Trust accounts through your tablet or smartphone. This gives you the ability to conveniently pay your bills, check your balances, make transfers, deposit checks and much more while on the go.
