Your Improved
Citizens Bank & Trust
Digital Experience

Personal Banking

System Upgrades

As part of Citizens Bank & Trust’s bank-wide updates, several resources are available for our personal banking customers. This page contains Online Banking Tools and Frequently Asked Questions (FAQs) to assist you with the new system upgrades.

As a reminder, Online Banking BillPay Service will be unavailable July 1 through July 11. Access to BillPay will be removed during this maintenance period, however, your bills will continue to pay during this time (other online banking functions will be available through July 8).

Customers who use the Online BillPay Service are strongly encouraged to schedule/input all payments by June 30 to avoid payment delays.

Please make note of your Access ID prior to July 8 so you have it handy for future login use. Beginning Monday, July 12, your online/mobile banking Access ID will be referred to as “Username.” In addition, customers with special characters in their current Access ID should review this information.

This page will continue to be updated with new information as it becomes available.

Should you have a question that is not addressed on this page, please feel free to contact us at 863-676-7631 or by email at

Frequently Asked Questions (FAQ)

Online Banking Tools

Personal and Business Online and Mobile Banking First-Time Login Guide

Mobile Remote Deposit Anywhere (RDA)


Upgraded Banking Experience


First Time Login

Online Banking / Mobile App

Learn about the new enhancements for both our personal and business customers.

Find Your Local Branch

Stop by a location near you to speak with one of our banking representatives