POSITION DESCRIPTION 

POSITION TITLE: Network Engineer
DEPARTMENT: Information Systems and Technology
CLASSIFICATION: Non-Exempt 

REPORTING RELATIONSHIP 

POSITION REPORTS TO: Information Technology Manager
POSITIONS SUPERVISED: None 

POSITION SUMMARY

The position will provide second level support for Information Technology infrastructure and related bank equipment. The engineer will establish and maintain network designs and configurations required to support a multiple branch infrastructure. This includes critical analysis of network performance, redundancy, and security implementations. This position is based out of the corporate office in Lake Wales, Florida and receives direction from the Information Technology Manager. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Provide excellent customer service.
• Must have an expert knowledge of Local Area Networks, TCP/IP, and routing protocols.
• Installs and configures Cisco WAN/LAN networking hardware.
• Installs and configures Cisco firewalls and Firepower hardware.
• Installs, configures, and operates related network infrastructure including network monitoring services and wireless networks.
• Responsible for network connectivity of all sites and related equipment.
• Assists Network Administrators and Desktop Technicians with network connectivity and troubleshooting.
• Assists with capacity planning, licensing, and annual budgeting for network equipment.
• Reports network metrics pertaining to performance, availability, and utilization. 
• Leads projects related to network infrastructure improvements, additions, and designs.
• Other duties and responsibilities may be added at the Information Technology Manager's discretion.

OTHER SKILLS/QUALIFICATIONS

• Familiarity with installation and deployment of Microsoft server operating systems, Fortinet perimeter equipment, and phone systems.
• Ability to travel to other locations within central Florida to service and maintain systems in other offices.
• Ability to be polite under pressure and adapt to unexpected situations.
• Must be cooperative and willing to assist others.
• Must possess basic language skills to write and speak clearly, effectively, and appropriately to business standards.
• Must have basic typing skills.
• Must be able to make sound decisions, recognize potential problems, and take appropriate corrective action.
• Must be well organized, accurate, and attentive to details.

EDUCATION &/OR EXPERIENCE

Required

• Associate's degree in a related field.
• Cisco Certification (CCNA or equivalent experience.)

Preferred

• Bachelor's degree in a related field or 10 years of network engineering experience.
• Cisco Certification (CCNP).
• Microsoft Certification (MCSE or MCITP).

PHYSICAL DEMANDS 

Must be able to lift and handle equipment of up to 75lbs. Must be able to do sedentary work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

Professional environment working minimum 40 hours per week; Occasional weekend, overtime, and non-core business hours work is also required. Must be accustomed to professional, business office environment in manner and dress; must demonstrate excellent human relations skills with customers and bank employees. 

COMPLIANCE WITH REGULATORY REQUIREMENTS 

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures. 

POSITION DESCRIPTION

POSITION TITLE: Staff Accountant
DEPARTMENT: Accounting
CLASSIFICATION: Non-Exempt             

REPORTING RELATIONSHIP

POSITION REPORTS TO: Controller                                      
POSITIONS SUPERVISED: None                          

POSITION SUMMARY 

Position is responsible for the preparation of various regulatory and management financial reports, including a monthly analysis of variances from budget and prior year.  Position is an integral part of the Annual Financial Audit, preparing the “Statement of Changes in Cashflow” and a number of critical footnotes, etc.  Position is responsible for the Fixed Asset and Property Tax Budgets by Center, and the coordination of budgets for a number of Administrative Centers, working directly with Senior Executives.  Position maintains the fixed asset accounting function, conducting periodic physical inventories.  Position prepares departmental journal entries and documents.

ESSENTIAL DUTIES & RESPONSIBILITIES  

• Maintain adherence to accounting policies.
• Maintain accounting processes and procedures for areas of responsibility.
• Prepare regulatory reporting (FDIC, FRB, OFR, etc.).
• Prepare management, budget variance and adhoc reports and analysis.
• Maintain and update the General Ledger Chart of Accounts and responsibility centers.
• Manage subsidiary accounting records and financials.
• Maintain fixed asset accounting and conduct physical inventories.
• Timely and accurate completion of annual audited financial statements.
• Reconcile assigned general ledger and deposit accounts periodically.
• Assist external tax consultant with completion of Federal and County tax returns.
• Provide backup for wire transfer, accounts payable and other accounting department tasks.
• Assist and respond to other departments accounting, GL, budget, AP questions and issues.

EDUCATION &/OR EXPERIENCE

• College degree in accounting/finance or equivalent
• Prefer 1-3 years job-related accounting experience.
• Office technical ability should include standard office equipment and software

OTHER SKILLS / QUALIFICATIONS

• Must possess college level English language skills to write and speak clearly, effectively and appropriate to business standards.
• Must have the ability to perform mathematical and financial calculations necessary to execute the duties of the job.
• Must be able to make sound decisions, have the ability to recognize potential problems, and take appropriate corrective action.
• Must be well organized, accurate, and attentive to details.
• Must be cooperative and willing to assist others.

PHYSICAL DEMANDS

No unusual physical demands required for this job.  Must be able to do sedentary work.  May occasionally have to lift up to 10 pounds typical of most office positions.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Must be accustomed to professional, business office environment in manner and dress.  Must demonstrate excellent human relations skills with customers and bank associates.  Must be willing to participate as a team member.  Must be able to effectively work from home if requested.

COMPLIANCE WITH REGULATORY REQUIREMENTS

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.

POSITION DESCRIPTION 

POSITION TITLE: Teller & Customer Service Representative Floater – Full-time
DEPARTMENT:
CLASSIFICATION: Non-Exempt 

REPORTING RELATIONSHIP 

POSITION REPORTS TO: SVP & Retail Administrator
POSITIONS SUPERVISED: None 

POSITION SUMMARY - Teller 

Must provide quality customer service and adhere to the customer service standards as set forth by the bank. Conduct transactions between customers and the Bank accurately by following the Bank’s policies and procedures as well as federal regulations. Recognize opportunities to grow customer’s relationships by referring to other lines of business within the Bank as well as core banking products. Handle routine customer inquiries, problems and maintain favorable customer and employee relations by performing the following duties. 

POSITION SUMMARY - CSR 

It is this area of the Bank that greets and welcomes potential and existing customers. Responsibility of the associate in this position is to ascertain what the customer needs, and then determine how they can best be served. This position is responsible for the development of new business relationships and maintaining existing relationships. Answer questions on all services the Bank provides and recognizes selling and referral opportunities. Will cross-trains to perform various other duties including the teller line and atm to help the branch function efficiently. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Below includes the essential duties & responsibilities, other duties may be assigned. 

• Counting and sorting money; 
• Process deposits, withdrawals, payments & monetary instruments; 
• Balance cash drawer daily; 
• Complete Currency Transaction Reports; 
• Complete Monetary Instrument Log; 
• Adhere to Bank policy and federal regulations; 
• Provide quality customer service; 
• May be asked to assist customers with safe deposit entry; 
• May assume ATM/Vault processing and other duties as assigned 

ESSENTIAL DUTIES & RESPONSIBILITIES-CSR 

• Always attempt to cross-sell other Bank products and services, creating a more loyal and solid banking relationship. 
• Provide quality customer service by adhering to the customer service standards as set forth by the Bank. 
• Open &/or close &/or perform maintenance on accounts (checking, savings, CD’s, IRA’s, etc) 
• Provide notary services 
• Serve as back up teller 
• Must be versed in bank operational and depository compliance including but not limited to completing CTR reports and monetary instrument logs 

EDUCATION &/OR EXPERIENCE 

• High school diploma or GED (General Education Degree) required. 
• Computer literacy preferred. Knowledge of Word & Excel a plus. 

EDUCATION &/OR EXPERIENCE- CSR 

• High school diploma or equivalent. 
• Successful completion of in-house training program or other new accounts’ training. 
• Six months prior banking experience or related customer service position 
• Prior sales experience and cash handling experience is preferred 

OTHER SKILLS / QUALIFICATIONS 

• Demonstrates excellent customer service consistently; 
• Basic computer skills (10 key); 
• Communicate well with customers and their team mates; 
• Must possess basic language skills to write and speak clearly, effectively and appropriate to business standards; 
• Adheres to customer service standards and serve as a role model to fellow associates; 
• Must be well organized, accurate, and attentive to details; 
• Must be cooperative and willing to assist others; 
• Must be able to deal with stressful situations; 
• Must be able to multi-task and have thorough knowledge of teller functions and responsibilities. 
• Shows initiative and will go the extra mile for customers and the team while working within the scope of Bank policy; 
• Position may require the ability to work before or after normal business hours to attend various employee meetings, training sessions, and community events supported by the Bank. 

OTHER SKILLS / QUALIFICATIONS - CSR 

• Must possess basic language skills to write and speak clearly, effectively and appropriately to general business standards. 
• Must have the ability to perform mathematical calculations necessary to execute the duties of the job. 
• Must be able to make sound decisions, have the ability to recognize potential problems, and take appropriate corrective action. 
• Must be well organized, accurate, and attentive to details. 
• Must be cooperative and willing to assist others. 
• Must have good listening skills as well as proper phone etiquette 
• Must be able to multi-task and work under pressure. 

PHYSICAL DEMANDS 

To process transactions, handle cash, inspect negotiable instruments and operate required teller equipment, the employee is required to stand for long periods of time and they must possess satisfactory vision and hand/finger dexterity to perform the job duties. At times an employee might need to utilize step stools/small ladders necessitating the ability to climb, balance, kneel, stoop, bend and reach. Employee might be required to occasionally lift or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT 

Professional environment working 40 hours per week; may need to work overtime hours when asked. Will be required to work in the Saturday rotation. May be required to work at another branch on a Saturday and/or due to staffing shortages. Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relations skills with customers and bank associates. 

COMPLIANCE WITH REGULATORY REQUIREMENTS 

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.