POSITION DESCRIPTION

POSITION TITLE: Branch Manager
DEPARTMENT:
CLASSIFICATION: Exempt

REPORTING RELATIONSHIP

POSITION REPORTS TO: SVP Retail Banking Administrator
POSITIONS SUPERVISED: Several depending on the specific branch.

POSITION SUMMARY

The Branch Manager is responsible for leading their team to meeting and exceeding loan & deposit growth goals, expected service levels, and the daily operations of the office as well as interaction with other lines of business within the bank. This position is responsible for developing new and expanding existing customer relationships. The manager is responsible for supervising and coaching their team while role modeling desired behaviors.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Open and maintain customer relationships;
• Coach referral opportunities-gain customer commitment and close the sale;
• Manage overall aspects of running an efficient and productive office;
• Support sales associates as needed-serve as a reference to other team members;
• Computer skills;
• Demonstrate quality customer service-serve as a role model to team;
• Sound decision-making ability;
• Assist Head Teller & Assistant Manager;
• Accept and process loan applications as well as closing the loan once processed;
• Lead the Team by example;
• Business Development Calls;
•  Experience with commercial and small business customers preferred.

OTHER SKILLS/QUALIFICATIONS

• Thorough knowledge of products and services offered by the Bank;
• Be familiar with the federal regulations and the impact on the Bank if such regulations are not followed;
• Well versed in both operational and lending policies and procedures and should be able to communicate and implement to the team.
• Requires ability to effectively multi-task and sound decision making ability;
• Demonstrate quality customer service and phone etiquette.
• Ability to manage deposit and loan goals while demonstrating assertiveness and leadership.
• Prior lending experience.
• Oversee monthly branch audits
• Experience in reviewing financial statements and evaluating the needs of small business and commercials customers preferred.

SUPERVISORY RESPONSIBILITIES

This position supervises as many as 25 or as few as 3 employees depending on the size of the branch.

EDUCATION &/OR EXPERIENCE

• High school diploma or GED (General Education Degree) required.
• 4 years college or equivalent experience in banking
• Management experience
• Lending experience
• Computer literacy preferred. Knowledge of Word & Excel a plus.

QUALIFICATIONS

• Demonstrates excellent customer service consistently;
• Basic computer skills (10 key);
• Communicate well with customers and their team mates;
• Must possess basic language skills to write and speak clearly, effectively and appropriate to business standards;
• Adheres to customer service standards and serve as a role model to fellow associates;
• Must be well organized, accurate, and attentive to details;
• Must be cooperative and willing to assist others;
• Must be able to deal with stressful situations;
• Must be able to multi-task and have thorough knowledge of teller functions and responsibilities.
• Shows initiative and will go the extra mile for customers and the team while working within the scope of Bank policy;
• Position may require the ability to work before or after normal business hours to attend various employee meetings, training sessions, and community events supported by the Bank.
• Must have the ability to recognize potential problems and take appropriate corrective action.

PHYSICAL DEMANDS

To process transactions, handle cash, inspect negotiable instruments and operate required teller equipment, the employee is required to stand for long periods of time and they must possess satisfactory vision and hand/finger dexterity to perform the job duties. At times an employee might need to utilize step stools/small ladders necessitating the ability to climb, balance, kneel, stoop, bend and reach. Employee might be required to occasionally lift or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

Professional environment working 40 hours per week; may need to work overtime hours when asked. Will be required to work in the Saturday rotation. May be required to work at another branch on a Saturday and/or due to staffing shortages. Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relations skills with customers and bank associates.

COMPLIANCE WITH REGULATORY REQUIREMENTS

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.

POSITION DESCRIPTION 

POSITION TITLE: Network Engineer
DEPARTMENT: Information Systems and Technology
CLASSIFICATION: Non-Exempt 

REPORTING RELATIONSHIP 

POSITION REPORTS TO: Information Technology Manager
POSITIONS SUPERVISED: None 

POSITION SUMMARY

The position will provide second level support for Information Technology infrastructure and related bank equipment. The engineer will establish and maintain network designs and configurations required to support a multiple branch infrastructure. This includes critical analysis of network performance, redundancy, and security implementations. This position is based out of the corporate office in Lake Wales, Florida and receives direction from the Information Technology Manager. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Provide excellent customer service.
• Must have an expert knowledge of Local Area Networks, TCP/IP, and routing protocols.
• Installs and configures Cisco WAN/LAN networking hardware.
• Installs and configures Cisco firewalls and Firepower hardware.
• Installs, configures, and operates related network infrastructure including network monitoring services and wireless networks.
• Responsible for network connectivity of all sites and related equipment.
• Assists Network Administrators and Desktop Technicians with network connectivity and troubleshooting.
• Assists with capacity planning, licensing, and annual budgeting for network equipment.
• Reports network metrics pertaining to performance, availability, and utilization. 
• Leads projects related to network infrastructure improvements, additions, and designs.
• Other duties and responsibilities may be added at the Information Technology Manager's discretion.

OTHER SKILLS/QUALIFICATIONS

• Familiarity with installation and deployment of Microsoft server operating systems, Fortinet perimeter equipment, and phone systems.
• Ability to travel to other locations within central Florida to service and maintain systems in other offices.
• Ability to be polite under pressure and adapt to unexpected situations.
• Must be cooperative and willing to assist others.
• Must possess basic language skills to write and speak clearly, effectively, and appropriately to business standards.
• Must have basic typing skills.
• Must be able to make sound decisions, recognize potential problems, and take appropriate corrective action.
• Must be well organized, accurate, and attentive to details.

EDUCATION &/OR EXPERIENCE

Required

• Associate's degree in a related field.
• Cisco Certification (CCNA or equivalent experience.)

Preferred

• Bachelor's degree in a related field or 10 years of network engineering experience.
• Cisco Certification (CCNP).
• Microsoft Certification (MCSE or MCITP).

PHYSICAL DEMANDS 

Must be able to lift and handle equipment of up to 75lbs. Must be able to do sedentary work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

Professional environment working minimum 40 hours per week; Occasional weekend, overtime, and non-core business hours work is also required. Must be accustomed to professional, business office environment in manner and dress; must demonstrate excellent human relations skills with customers and bank employees. 

COMPLIANCE WITH REGULATORY REQUIREMENTS 

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures. 

POSITION DESCRIPTION 

POSITION TITLE: Teller & Customer Service Representative Floater – Full-time
DEPARTMENT:
CLASSIFICATION: Non-Exempt 

REPORTING RELATIONSHIP 

POSITION REPORTS TO: SVP & Retail Administrator
POSITIONS SUPERVISED: None 

POSITION SUMMARY - Teller 

Must provide quality customer service and adhere to the customer service standards as set forth by the bank. Conduct transactions between customers and the Bank accurately by following the Bank’s policies and procedures as well as federal regulations. Recognize opportunities to grow customer’s relationships by referring to other lines of business within the Bank as well as core banking products. Handle routine customer inquiries, problems and maintain favorable customer and employee relations by performing the following duties. 

POSITION SUMMARY - CSR 

It is this area of the Bank that greets and welcomes potential and existing customers. Responsibility of the associate in this position is to ascertain what the customer needs, and then determine how they can best be served. This position is responsible for the development of new business relationships and maintaining existing relationships. Answer questions on all services the Bank provides and recognizes selling and referral opportunities. Will cross-trains to perform various other duties including the teller line and atm to help the branch function efficiently. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Below includes the essential duties & responsibilities, other duties may be assigned. 

• Counting and sorting money; 
• Process deposits, withdrawals, payments & monetary instruments; 
• Balance cash drawer daily; 
• Complete Currency Transaction Reports; 
• Complete Monetary Instrument Log; 
• Adhere to Bank policy and federal regulations; 
• Provide quality customer service; 
• May be asked to assist customers with safe deposit entry; 
• May assume ATM/Vault processing and other duties as assigned 

ESSENTIAL DUTIES & RESPONSIBILITIES-CSR 

• Always attempt to cross-sell other Bank products and services, creating a more loyal and solid banking relationship. 
• Provide quality customer service by adhering to the customer service standards as set forth by the Bank. 
• Open &/or close &/or perform maintenance on accounts (checking, savings, CD’s, IRA’s, etc) 
• Provide notary services 
• Serve as back up teller 
• Must be versed in bank operational and depository compliance including but not limited to completing CTR reports and monetary instrument logs 

EDUCATION &/OR EXPERIENCE 

• High school diploma or GED (General Education Degree) required. 
• Computer literacy preferred. Knowledge of Word & Excel a plus. 

EDUCATION &/OR EXPERIENCE- CSR 

• High school diploma or equivalent. 
• Successful completion of in-house training program or other new accounts’ training. 
• Six months prior banking experience or related customer service position 
• Prior sales experience and cash handling experience is preferred 

OTHER SKILLS / QUALIFICATIONS 

• Demonstrates excellent customer service consistently; 
• Basic computer skills (10 key); 
• Communicate well with customers and their team mates; 
• Must possess basic language skills to write and speak clearly, effectively and appropriate to business standards; 
• Adheres to customer service standards and serve as a role model to fellow associates; 
• Must be well organized, accurate, and attentive to details; 
• Must be cooperative and willing to assist others; 
• Must be able to deal with stressful situations; 
• Must be able to multi-task and have thorough knowledge of teller functions and responsibilities. 
• Shows initiative and will go the extra mile for customers and the team while working within the scope of Bank policy; 
• Position may require the ability to work before or after normal business hours to attend various employee meetings, training sessions, and community events supported by the Bank. 

OTHER SKILLS / QUALIFICATIONS - CSR 

• Must possess basic language skills to write and speak clearly, effectively and appropriately to general business standards. 
• Must have the ability to perform mathematical calculations necessary to execute the duties of the job. 
• Must be able to make sound decisions, have the ability to recognize potential problems, and take appropriate corrective action. 
• Must be well organized, accurate, and attentive to details. 
• Must be cooperative and willing to assist others. 
• Must have good listening skills as well as proper phone etiquette 
• Must be able to multi-task and work under pressure. 

PHYSICAL DEMANDS 

To process transactions, handle cash, inspect negotiable instruments and operate required teller equipment, the employee is required to stand for long periods of time and they must possess satisfactory vision and hand/finger dexterity to perform the job duties. At times an employee might need to utilize step stools/small ladders necessitating the ability to climb, balance, kneel, stoop, bend and reach. Employee might be required to occasionally lift or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT 

Professional environment working 40 hours per week; may need to work overtime hours when asked. Will be required to work in the Saturday rotation. May be required to work at another branch on a Saturday and/or due to staffing shortages. Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relations skills with customers and bank associates. 

COMPLIANCE WITH REGULATORY REQUIREMENTS 

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures. 

POSITION DESCRIPTION

POSITION TITLE: Commercial Loan Processor (Loan Administration)
DEPARTMENT: Loan Administration/Credit Administration
CLASSIFICATION: Non-Exempt

REPORTING RELATIONSHIP

POSITION REPORTS TO: VP & Commercial Loan Processing Manager
POSITIONS SUPERVISED: None

POSITION SUMMARY

The Commercial Loan Processor is responsible for gathering all the required information, after the application is taken by the field. Once a loan is approved, prepare the loan for closing which includes but is not limited to: preparing loan documents, preparing checks and wires, and send documents for recording. Is required to work closely with the Commercial Team and 3rd Party Vendors and Borrowers if needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Gather all the required documents from the Lender or the Customer and/or any 3rd parties in order to complete the loan processing
• Work with numerous third-party providers (i.e. appraisers, surveyors, attorneys, flood determination companies, etc.)
• Knowledge of bank loan policy, procedure and loan regulations to assure loan request from lender meets the guidelines as set forth by the bank and the regulators.
• Prepare loan documents utilizing the Laser Pro doc prep software system
• Prepare various on-line entries, checks, and wires in order to disburse loan proceeds and prepare file for the booking.
• Follow up on outstanding recorded documents, liens and title policies.
• Update any reports that are required for tracking.
• Be able to book all executed loans thru interface from Laser Pro to Bank Core System.

EDUCATION &/OR EXPERIENCE

• Requires High School diploma or equivalent
• Knowledge in various software systems (i.e. Banking, Loan Processing Systems, Word, Excel)
• Know how to operate and work email and attachments, Internet, fax, phone, calculator
• Knowledge of loan regulatory compliance regulations.
• Typing and filing.

OTHER SKILLS / QUALIFICATIONS

• Must possess basic language skills to write and speak clearly, effectively and appropriate to business standards.
• Must have the ability to perform mathematical calculations necessary to execute the duties of the job.
• Must be able to make sound decisions, have the ability to recognize potential problems, and take appropriate corrective action.
• Must be well organized, accurate, and attentive to details.
• Must be cooperative and willing to assist others. Able to work independently, as well as work with other associates or members of upper management.
• Must possess the necessary social skills to fulfill the requirements of the position.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks and demands, while staying calm under high-pressure situations and seeking supervisory assistance as appropriate.
• Position may require the ability to work before or after normal business hours to attend various employee meetings, training sessions, and community events supported by the Bank.

WORK ENVIRONMENT

Be willing to work in a professional, business office environment in manner and dress. Demonstrate excellent human relations skills with customers and bank associates. Be willing to participate as a team member.

PHYSICAL DEMANDS

No unusual physical demands required for this job. Must be able to do sedentary work as defined as “involving lifting no more than 25 pounds at a time and occasionally lifting and carrying articles like, docket files, ledgers and small tools”, typical of most office positions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE WITH REGULATORY REQUIREMENTS

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.